Billing contact information changed

If your billing contact information has changed, request a change via the SupportCenter as soon as possible.

Subscription or account changed

The invoice date corresponds to the date your account changed. You are charged immediately for the plan, or add-on service. An invoice will be available on the end of your current billing cycle.

Billing periods are 30 days. Payments for all recurring monthly costs are processed on the first day of the billing period. Invoices are generated the same day and will appear in the Billing section within 24 hours. 

Inconsistent invoice and payment amounts in the dashboard

If your payment is past due and you order additional services, the past due amount will be added to your invoice. This may cause inconsistencies between the invoice and what you see in the dashboard. Once the account is current, the amounts in the dashboard will update. 

Dunning

All CFTools plans and services are pre-paid. Should you not settle an invoice within two days after receiving the invoice, the subscription will enter a systematic lockdown with features becoming restricted as the dunning phase progresses.

Should an invoice not be settled within the billing period, your subscription is voided.